Refund Protocols & Guidelines
Customer Satisfaction
60-Day Money-Back Guarantee
We review your order details according to our active 60-day buyer protection policies.
01. Initiating a Return
If our botanical formulas do not meet your expectations, you are entitled to request a full refund within 60 days of your original purchase date. To commence this procedure, please reach out to our support email or navigate to your personal account dashboard for streamlined refund assistance.
02. Compliance Requirements
All refund requests must be verified and finalized prior to the expiration of the 60-day period calculated from the purchase date.
Customers are responsible for returning any unused product units or original supplement packaging to our designated processing facility.
Costs incurred during shipping and administrative handling are considered final and are excluded from the total refund amount.
Approved refunds are credited solely to the banking card or payment method utilized during the initial transaction.
03. Processing Timeline
Once your returned package is received at our logistics warehouse and passes quality inspection, the refund process is activated. It typically takes between 5 and 10 business days for the credit to appear on your bank statement, contingent on the policies of your specific financial institution.